Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Purchase our vehicle verification services
• Create an account on our website
• Contact our customer support
• Subscribe to our newsletter or communications
• Fill out forms on our website

The personal information we collect may include:

• Name (first and last name)
• Email address
• Phone number
• Billing address
• Vehicle Identification Number (VIN) for report generation
• Payment information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages viewed and time spent on pages
• Date and time of visits
• Device identifiers
• Geographic location (general)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about visitors and visits to our website. This includes:

• Essential cookies necessary for website functionality
• Analytics cookies to understand how visitors use our site
• Marketing cookies to deliver relevant advertisements
• Preference cookies to remember your settings

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Delivery

• Processing and fulfilling your vehicle report orders
• Generating comprehensive vehicle verification reports
• Delivering reports to your specified email address
• Managing your account and user profile
• Processing payments and preventing fraud

2.2 Communication

• Responding to your inquiries and customer support requests
• Sending order confirmations and delivery notifications
• Providing updates about our services
• Sending marketing communications (with your consent)
• Notifying you of changes to our policies or services

2.3 Improvement and Analytics

• Analyzing website usage and trends
• Improving our services and user experience
• Conducting research and development
• Monitoring and analyzing the effectiveness of our marketing campaigns
• Detecting and preventing technical issues

2.4 Legal and Security

• Complying with legal obligations
• Enforcing our Terms and Conditions
• Protecting against fraud and unauthorized access
• Resolving disputes
• Protecting our rights and property

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (to process transactions securely)
• Email service providers (to deliver reports and communications)
• Cloud hosting services (to store data securely)
• Analytics providers (Google Analytics, Facebook Pixel)
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Data Sources

To generate vehicle reports, we access information from various legitimate sources, including:

• Government databases (DMV, NICB)
• Public records
• Insurance databases
• Auction records
• Service and maintenance records

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or subpoenas
• Legal processes
• Government or regulatory requests
• Protection of our rights or property
• Investigation of fraud or security issues

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and the choices you may have regarding your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data on protected servers
• Regular security audits and assessments
• Access controls and authentication procedures
• Employee training on data protection
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Transaction records: 7 years (for accounting and legal compliance)
• Customer account information: Duration of account plus 2 years after closure
• Vehicle reports: 3 years from generation date
• Marketing communications preferences: Until you unsubscribe or request deletion
• Website analytics data: 26 months

After the retention period expires, we securely delete or anonymize your personal information.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate or incomplete.

6.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions (such as compliance with legal obligations).

6.3 Opt-Out of Marketing

You can opt-out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at support@lookupvin-num.shop
• Adjusting your account preferences

6.4 Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

6.5 Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals, but you can adjust your cookie settings and privacy preferences as described above.

6.6 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

6.7 European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete that information. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications for significant changes
• Displaying a prominent notice on our website

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

VehicleCheck
161 Walsh Parkway Suite 551
East Santinoview, CT 79510
United States

Email: support@lookupvin-num.shop
Phone: +1 (708) 437-1497
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

12. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.