Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Refund Eligibility

1.1 Digital Product Nature

Our services consist of digital vehicle verification reports delivered electronically via email. Due to the immediate delivery and nature of digital products, refunds are subject to specific conditions outlined in this policy.

1.2 Eligible Refund Scenarios

You may be eligible for a full refund in the following circumstances:

• Non-Delivery: Report was not delivered to your email within 24 hours of purchase, and you contacted us within 48 hours of purchase
• Technical Error: Report is blank, corrupted, or unreadable due to technical issues on our end
• Wrong Report: You received a report for a different vehicle than the VIN you provided
• Duplicate Charge: You were charged multiple times for the same order due to processing errors
• Service Unavailability: We were unable to generate a report for the provided VIN due to data source unavailability
• Incomplete Report: Report lacks essential sections explicitly promised in the service description

1.3 Non-Eligible Refund Scenarios

2. Refund Request Process

3. Refund Methods and Timing

3.1 Refund Method

Approved refunds will be processed using the same payment method used for the original purchase. We cannot issue refunds to different accounts or payment methods.

3.2 Processing Time

• Credit/Debit Cards: 5-10 business days from approval date
• PayPal: 3-5 business days from approval date
• Other Payment Methods: 7-14 business days depending on processor

Note: Actual time for funds to appear in your account depends on your financial institution's processing times.

3.3 Partial Refunds

In certain circumstances, we may offer partial refunds for:

• Reports with minor technical issues that don't significantly impact usability
• Reports delivered with delays beyond our standard timeframe
• Service credits for future purchases as alternative compensation

4. Service Delivery Issues

4.1 Non-Delivery

If you don't receive your report within 15 minutes:

• Check your spam/junk/promotions folders
• Verify the email address provided was correct
• Check that your email provider isn't blocking our emails
• Contact us if report is not received within 24 hours

4.2 Report Resending

We will resend reports free of charge in cases of:

• Email delivery failures beyond customer control
• Accidental deletion within 30 days of purchase
• Technical issues preventing report access

Request report resending by contacting support@lookupvin-num.shop with your order details.

5. Cancellation Policy

5.1 Pre-Delivery Cancellation

Due to the immediate nature of report generation and delivery, cancellations can only be processed if:

• Request is made within 5 minutes of purchase
• Report has not yet been generated or delivered
• You contact us immediately at support@lookupvin-num.shop

5.2 Post-Delivery Cancellation

Once a report has been delivered to your email, cancellation is not available. Refund requests will be evaluated based on the eligibility criteria outlined in Section 1 of this policy.

6. Report Accuracy and Guarantees

6.1 Information Accuracy

While we strive for accuracy, our reports compile information from third-party sources that may contain errors or omissions. We provide information "as is" from available databases and cannot guarantee:

• Completeness of vehicle history
• Real-time accuracy of all data points
• Disclosure of all incidents or ownership changes
• Data from sources that don't report to our databases

6.2 Money-Back Guarantee

6.3 Limitations

Our money-back guarantee does NOT cover:

• Reports with limited information due to actual vehicle history
• Disagreement with report findings
• Information that contradicts seller claims
• Missing data not available in our source databases

7. Special Circumstances

7.1 Premium Package Refunds

For Premium Package purchases ($59.99), refund eligibility is evaluated based on:

• Delivery status of all included reports
• Technical issues affecting any component
• Partial refunds may be offered if some reports were successfully delivered

7.2 Multiple Report Orders

For orders containing multiple reports:

• Each report is evaluated separately for refund eligibility
• Partial refunds may be issued for affected reports only
• Bulk order discounts are not refundable separately

7.3 Business/Dealer Accounts

Business or dealer accounts with volume agreements may have different refund terms as specified in their service agreement. Standard refund policy applies unless otherwise contracted.

8. Fraud Prevention

8.1 Abuse of Refund Policy

We monitor refund requests for patterns of abuse. Accounts showing suspicious activity may be:

• Flagged for review
• Subject to additional verification requirements
• Restricted from future purchases
• Reported to appropriate authorities if fraud is suspected

8.2 Dispute Resolution

If you dispute a charge with your payment provider without first contacting us:

• We will provide documentation to the payment provider
• Your account may be suspended pending resolution
• You may be held responsible for chargeback fees if dispute is unjustified

We encourage you to contact us directly before initiating payment disputes to resolve issues faster.

9. Customer Support

9.1 Before Requesting Refund

We recommend contacting our customer support team before requesting a refund. We can often resolve issues through:

• Report resending or regeneration
• Technical support for accessing reports
• Explanation of report contents
• Alternative solutions or service credits

9.2 Contact Methods

Email: support@lookupvin-num.shop (Primary method - 24-48 hour response)
Phone: +1 (708) 437-1497 (Monday-Friday, 9 AM - 6 PM EST)
Address: 161 Walsh Parkway Suite 551, East Santinoview, CT 79510, United States

9.3 Response Time

• Email: Within 24-48 business hours
• Phone: Immediate during business hours
• Refund Processing: 5-7 business days after approval

10. Exceptions and Special Cases

10.1 Force Majeure

In cases of circumstances beyond our control (natural disasters, internet outages, data source failures), we will:

• Notify customers of delays as soon as possible
• Extend delivery timeframes without refund obligation
• Offer refunds only if service cannot be provided within reasonable extended timeframe

10.2 Service Changes

If we discontinue a service or make significant changes:

• Customers with pending orders will receive full refunds
• Already delivered reports are not eligible for refund due to service changes
• We will provide advance notice when possible

11. Legal Rights

11.1 Consumer Protection Laws

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Depending on your location, you may have additional rights regarding refunds and cancellations.

11.2 Dispute Resolution

If you're not satisfied with how we've handled your refund request:

• Request escalation to a manager
• Seek mediation through consumer protection agencies
• Pursue resolution through small claims court if necessary

12. Policy Updates

12.1 Changes to Refund Policy

We may update this Refund Policy periodically. Changes will be:

• Posted on our website with updated "Last Updated" date
• Effective immediately upon posting
• Applied to purchases made after the update date
• Communicated via email for material changes

12.2 Previous Purchases

Refund requests for purchases made before policy updates will be evaluated under the policy in effect at the time of purchase.

13. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

14. Acknowledgment

Last Updated: January 1, 2025